East Bay Solutions

Duplicate emails in Sent Items in Outlook

KB-725

Solution

Problem or Question:

When I send an email from my account, two copies of those emails appear in the Sent Items folder - how do I keep this from happening?

Environment:

Outlook 2010

Solution or Answer:

In Outlook:

1. Click File, select Info

2. Click the Account Settings button

3. Choose the Email tab

4. Double-click the email account you are getting duplicate sent emails from.

5. Click on the "More Settings" button, then choose the "Sent Items" tab

6. Choose "Save Sent Items in sent folder on this computer"

7. Click OK.

8. Click "Next" and Outlook should automatically send a test message to verify. (tkt#41346)

Cause:

Outlook creates multiple copies of sent emails.

Submitted by Caesare Drachen caesare.drachen@csueastbay.edu



Article Details

Last Updated
29th April 2013 03:45:58 pm

Submitted By
Caesare Drachen

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