East Bay Solutions

Agent - Changing Service Ticket View

KB-226

Solution

Problem or Question:

I saw another field agent view their ticket on just one page instead of having to click on tabs. I want that view.

Environment:

Service Desk Ticketing System

Solution or Answer:

Please click this link for a demo on how to change the view of a ticket:
http://www.csueastbay.edu/its/training/sdts/Agent-Change_Ticket_View/Agent-Change_Ticket_View.html

If you need additional training, please enter a Service Desk ticket at: www.csueastbay.edu/servicedesk

 

Cause:

Default view is the Tab view.

Submitted by Belinda Madali belinda.madali@csueastbay.edu 

 




Article Details

Last Updated
05th April 2013 12:56:14 pm

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