East Bay Solutions

What is the Knowledge Base and how do I use it?

KB-204

Solution

Problem or Question

What is the KB and how do I use it?

Environment

Web

Solution or Answer  

Our goal was to develop a Knowledge Center of our collective experiences to-date: As we experience problems, we solve them and create articles. We don’t try to predict issues before they happen or assume we know what people want. With that in mind, if you don't find the answer or article, it could be new or unique, so please submit a Service Desk Request.

So what are you waiting for? Simply type in a few keywords or a phrase and start searching.

If you would like to view our demo, please see the link below:

www.csueastbay.edu/its/training/kb/WelcomeKB2/WelcomeKB2.html





Additional Support

If you have any questions about the Knowledge Base please email: training@csueastbay.edu 

 




Article Details

Last Updated
21st March 2012 03:08:02 pm

Submitted By
Vivian Reed

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