East Bay Solutions

Cannot install MasteryNet Player



Problem or Question:

When trying to install the MasteryNet Player is prompts for username and password and then states that it cannot install. Not an Administrator.


Internet Explorer

Solution or Answer:

Install MasteryNet Player from attached file.

1) Close Internet Explorer

2) Download and install player attached to KB Article at the bottom

3) Open Internet Explorer

4) Go to the MasteryNet login page: https://adhayweb13.csueastbay.edu/wsapps/masterynet/

5) Type your NetID and Password to log in

6) Select Course

7) Prompt may still say player is not installed, click Install

8) When prompted [at bottom or top of page], click Allow for the plugin.

If you are still experiencing problems see article KB-926: http://solutions.csueastbay.edu/questions.php?questionid=926

Article Details

Last Updated
08th January 2015 07:31:29 am

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