East Bay Solutions

Agent - Inactive INC Numbers

KB-1078

Solution

Problem or Question:

I went into All Incidents and the columns have changed. My first column said "true” and the Incident Number in the second column was not active; I could not click on it and get into the Incidents. However, the columns in My Work and My Groups work are as they used to be and I am able to click into the INC numbers to get into the incident.

Environment:

ServiceNow

Solution or Answer:

1. In the top left hand corner of your column header, click on the gear wheel to get into Update Personalized List.

 update personalized list1.png


2. Write down what is in the right hand column since these are the column headers that should be appearing. You may have customized and added or removed a column.
3. Check Reset to column defaults and click OK.
4. The default columns will appear.
5. Look at your list and add or remove one column at a time to see if any of the changes affected your view.

Submitted by Twinki Mistry twinki.mistry@csueastbay.edu


Article Details

Last Updated
25th April 2014 02:29:43 pm

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