East Bay Solutions

Agent - How to Handle a VIP Ticket

KB-1062

Solution

Problem or Question:

What do I do when I get a VIP ticket? What special treatment do these VIP end users receive?

Environment:

ServiceNow

Solution or Answer:

There is no central method or process for handling a ticket on a designated VIP user. Talk to your Lead or MPP to understand your department’s internal process of handling VIP tickets.

 

Submitted by Twinki Mistry twinki.mistry@csueastbay.edu


Article Details

Last Updated
20th March 2014 04:38:33 pm

Submitted By
Twinki Mistry

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