East Bay Solutions

Category » ServiceNowrss button

(Page 1 of 4)      Prev | 1 | 2 | 3 | 4 | Next

There were 78 articles found in this category:

  1. questionEnd User Submitting a Computer Purchase
    Problem or Question: I would like to submit a request for a computer purchase. Environment: ServiceNow Solution or Answer: Request for New Computer or Device ITS offers baseline computers configured & fully supported that are usually in-stock and available for immediate deployment. Please re ...
  2. questionEnd User Requesting a Custom Quote for a Computer Purchase
    Problem or Question: I would like to submit a request for a computer purchase but I cannot find what I am looking for in the list. Environment: ServiceNow Solution or Answer: 1. In the Service Catalog, select Computers and Devices. 2. Select New Computer or Device. A page with CSUEB’s sta ...
  3. questionEnd User - Customize Lists
    Problem or Question: In My Tickets, I would like to see who the ticket is assigned to and also be able to sort my tickets to help me locate a specific ticket. Environment: ServiceNow Solution or Answer: There are two ways to see who a ticket has been assigned to. You can personalize your list an ...
  4. questionAgent - Complete and Close a Generic Service Request
    Problem or Question: How do I close my RITM Service Request? Environment: ServiceNow Solution or Answer: These instructions apply to generic service requests and not Computer Purchases and Equipment Reservations. Unlike Incidents, you must close the TASK that is associated with the Requested I ...
  5. questionAgent - Homepage Bookmarks
    Problem or Question: Is there a way faster way to go to an area of ServiceNow that I use all the time? Environment: ServiceNow Solution or Answer: Bookmarks Bookmarks are links to frequently used items in the system. Some links that can be bookmarked include: 1. Modules from the navigator 2. B ...
  6. questionAgent - Search by Grouping Items in a List
    Problem or Question: Is there a way that I can group my tickets so that they are easier to find? Environment: ServiceNow Solution or Answer: Grouping can help you find data quickly by organizing and providing a summary of search or filter results. In addition, grouping aggregates and displays th ...
  7. questionEnd User - Adding Someone to the Watch List
    Problem or Question: In FootPrints I was able to add my supervisor to the ticket so that she would be copied on the ticket. How can I do that in ServiceNow? Environment: ServiceNow Solution or Answer: In ServiceNow this functionality is referred as adding someone to the Watch List. With both Inc ...
  8. questionEnd User - How to Enter an Equipment Reservation
    Problem or Question: How do I enter a request for flip charts, laptop and a projector? Environment: ServiceNow Solution or Answer: All of these items can be requested with the Equipment Reservation service request. 1. Under "Submit a Request" click “Browse our Service Catalog.” 2. Cl ...
  9. questionAgent Two Agents Working On the Same Incident at the Same Time
    Problem or Question: When saving an update to a ticket I received a message saying that another agent updated the ticket since I opened it. What should I do? Environment: ServiceNow Solution or Answer: The message that you receive: means that since the time you opened the ticket for viewi ...
  10. questionAgent - Inactive INC Numbers
    Problem or Question: I went into All Incidents and the columns have changed. My first column said "true” and the Incident Number in the second column was not active; I could not click on it and get into the Incidents. However, the columns in My Work and My Groups work are as they used to b ...
  11. questionAgent Personalize Columns
    Problem or Question: I want to add new items to my columns but I do not see an option to add new columns. Environment: ServiceNow Solution or Answer: To change the default columns for a list view: 1. Click the Personalize List icon in the upper left corner. A Personalize List Columns window appe ...
  12. questionAgent - Reassign a Service Request
    Problem or Question: How do I reassign a Service Request that was assigned to my group? Environment: ServiceNow Solution or Answer: Service Requests are automatically assigned to the team (assignment group) based on the service selected by the user in the Service Catalog. Use these procedures i ...
  13. questionChange Displayed Phone Number in ServiceNow
    Problem or Question: How can I change the phone number that appears in ServiceNow so that it shows only my work phone numbers? Environment: ServiceNow Solution or Answer: The changes must be made in MyCSUEB and will reflect in ServiceNow. In addition to your Business phone number, the number you ...
  14. questionAgent - View and Print Contact Information
    Problem or Question: How can I view and print the "on behalf of" information? Environment: ServiceNow Solution or Answer: View Contact Information 1. In the Incident or Requested Item, click the Reference Icon. (Hovering over this icon will provide you with a quick view.) The user information ...
  15. questionAgent Catalog Task Locate and Update a Catalog Task
    Problem or Question: I was told that I was assigned a task from another team but can’t find it. Environment: ServiceNow Solution or Answer: 1. Locate the catalog task in My Groups Work and click the task number. 2. Click the Assign to me button at the top of the page. 3. State: In Catal ...
  16. questionAgent Incident Task Create and Assign an Incident Task
    Problem or Question: How do I create a sub-task in an incident and assign it to another team? Environment: ServiceNow Solution or Answer: In ServiceNow, there are no subtasks but you can assign a task to another team by creating Incident Tasks. 1. Open your assigned incident in which you want to ...
  17. questionAgent Incident Task Locate and Update an Incident Task
    Problem or Question: I was told that I was assigned a task by another team but I can’t find it. Environment: ServiceNow Solution or Answer: 1. Locate the INCTASK ticket in My Groups Work. 2. Click the Assign to me button to take the Incident Task. 3. State: Change as applicable. 4. Short D ...
  18. questionAgent Incident Task - Status of Assigned Task
    Problem or Question: How do I know whether the Agent has completed the assigned Task? Environment: ServiceNow Solution or Answer: You will receive a notification email when the Task is completed. You can check the status of the task before completion by checking the State of the task in Inciden ...
  19. questionAgent - Incident Task Locate a Closed Incident Task
    Problem or Question: Once I closed my Task, I couldn't find it. It was no longer in "My Work." Environment: ServiceNow Solution or Answer: 1. Navigate to "Incident Tasks." 2. Change the Search field to "Assigned to," enter your name, and Go. 3. Right-click on the State column heade ...
  20. questionAgent Catalog Task Locate a Closed Catalog Task
    Problem or Question: I closed my Catalog Task and cannot find it. I am no longer in “My Work”. How do I find it? Environment: ServiceNow Solution or Answer: 1. Navigate to “Tasks” under Service Catalog. 2. Change the search field to Assigned to. 3. Enter your ...
(Page 1 of 4)      Prev | 1 | 2 | 3 | 4 | Next
  • Print This Page
  • Bookmark and Share