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Virtual Computing Lab
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There were 26 articles found in this category:

  1. questionHow to Request Software For VDI
    Problem or Question: How to Request Software For VDI Environment: VDI Solution or Answer: Please open a Service Desk ticket at https://servicedesk.csueastbay.edu/ 1. Open a New Incident. Fill out all of the required fields 2. Make a request with your Staff/Faculty Email and ensure that we have ...
  2. questionHow to Request Software For VDI
    Problem or Question: How to Request Software For VDI Environment: VDI Solution or Answer: Please open a Service Desk ticket at https://servicedesk.csueastbay.edu/ 1. Open a New Incident. Fill out all of the required fields 2. Make a request with your Staff/Faculty Email and ensure that we have ...
  3. questionVCL Mac Quick Start Guide
    Problem or Question: How Can I get the VCL to work with my MAC OS? Environment: Mac OS X 10.x.x Solution or Answer: Go to https://vcl.calstate.edu/vcl/ You should then see login screen for the Virtual Computing Lab [VCL] . Login to the VCL with your NetID and password.   After you log i ...
  4. questionLogging into VCL Session
    Problem or Question: How do I log into the VCL system? Environment: WINDOWS Solution or Answer: Please see the Quick Start Guide with log in instructions can be found at: http://www20.csueastbay.edu/its/cls/files/docs/vcl-quick-start.doc There is a video on YouTube on how to do this: http://www ...
  5. questionBlackBoard Down, Unable to Log into VCL
    Problem or Question: I can't access the VCL links in Blackboard because it's down. Environment: VCL Blackboard Solution or Answer: You must access the CSUEB VCL [Virtual Computing Lab] directly: 1. Go to http://vcl.calstate.edu/vcl 2. Using the drop down menu, select East Bay 3. Click the b ...
  6. questionHow Do I Make a VCL reservation?
    Problem or Question: How do I make a VCL reservation? Environment: Windows Solution or Answer: Log into VCL. Select 'Make a Reservation' or 'New Reservation.' Select a VCL session (environment) from the drop down menu. Select the time you want to start the reservation. Select the duration o ...
  7. questionSave files during a VDI session
    Problem or Question: How do I save files in a VDI session? Environment: Wyse Terminal VDI (Virtual Desktop Infrastructure) Solution or Answer: A VDI user can save files normally to the My Documents folder, a USB storage device, or an appropriate network drive. Examples: Home (H:) Drive, Secure ...
  8. questionVCL Bad Request Error Message
    Problem or Question: Getting VCL Error Message: VCL Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Cookie: XXXXXXXXXXXXXXXX Apache/2.2.3 (Red Hat) Server at vcl.calstate.edu Port 80 Environment: VCL Solution o ...
  9. questionHave VCL Email you when your reservation is ready or ready to time out
    Problem or Question: VCL has an auto email system to remind you about reservations in the VCL Environment: VCL Solution or Answer: The VCL system will send an email out when your NOW or Later Reservation is ready. The system will also email you when your reservation is almost over. You can alwa ...
  10. questionVCL New Reservation When would you like to use the application? Now or Later?
    Problem or Question: Do I use the Now or Later Option in VCL New Reservation When would you like to use the application? Environment: VCL Solution or Answer: 1) Click on Reservation Tab 2) Select the VCL environment you wish to have access to. 3) Under the question "When would you like to use ...
  11. questionRequest Printer Access for VDI
    Problem or Question: My Virtual Desktop (VDI) doesn't have my network printer available for printing Environment: VDI Solution or Answer: If you are using the VDI, you can get access to department share printers. These are printers that are located in your current department that everyone shares ...
  12. questionVDI Is not seeing my USB Device
    Problem or Question: Turn on USB Detection in VDI Environment: VDI Solution or Answer: 1) Plug in the USB device 2) Click on the USB Options menu located at the TOP of the VMware View Window 3) Check "Auto connect USB" Note: VDI supports USB 3.0 but needs to be plugged into a USB 3.0 port ...
  13. questionHow to Install VMware View Client Installation (VDI)
    Problem or Question: How to Install VMware View Client Installation (VDI) Environment: VDI Solution or Answer: You need to be an Administrator in order to install this software, if you are and want to install VDI VMware View Please follow the directions in this guide below https://docs.google.co ...
  14. questionVCL Mac User Guide for Windows RDP 2.1.1
    Problem or Question: How to get VCL to work for a newer model of MAC Environment: Mac OSX 10.4.9 [Tiger] or Later Solution or Answer: Microsoft Remote Desktop Connection Client for Mac 2.1.1 Download Location: http://www.microsoft.com/mac/downloads?pid=Mactopia_RDC&fid=68346E0D-44D3-4065-9 ...
  15. questionVCL or VDI states that the license is about to expire or is expired
    Problem or Question: When you load up an application in either VCL or VDI you are greeted with a message that the license for the program is about to expire; or has expired. Environment: VCL VDI Solution or Answer: Please open a Service Desk request[ https://servicedesk.csueastbay.edu/ ]for t ...
  16. questionHow to change the screen size in VCL
    Problem or Question: How do I change my screen size in VCL to fit my monitor? Environment: VCL Solution or Answer: This is done on the VCL web page 1. Click on the User Preferences Tab Under User Preferences 2. Click on RDP FILE Preferences 3. Select the Resolution Drop Down. 4. Select E ...
  17. questionVCL web page is blank/black or stuck in a Loop
    Problem or Question: VCL web page is blank/black or stuck in a Loop and will not allow me access Environment: VCL Solution or Answer: 1. Close all of the tabs and Exit/Close the browser application [Make sure no windows or tabs are still open] 2. Start a new browser session. Note: VCL Support ...
  18. questionWhat are the Access Requirements to use VCL
    Problem or Question: Do I have the right software and hardware requirements to use VCL? Environment: VCL Solution or Answer: 1. A computer with an internet connection. We recommend a broadband connection, some of the applications environment are graphic intensive and require faster connections ...
  19. questionFaculty and Staff VCL Configuration Request
    Problem or Question: How do I request a VCL environment for my class? Environment: WINDOWS 7 WINDOWS XP Mac OS "X" Solution or Answer: Please request your VCL environment well in advance of your start date. 1. Please open a Service Desk ticket at https://servicedesk.csueastbay.edu/ 2. In &ldq ...
  20. questionWhat Software is Available in VCL?
    Problem or Question: What types of software are available to use/access in VCL (Virtual Computing Lab)? Environment: Macintosh PC WINDOWS 7 WINDOWS XP Solution or Answer: Software offerings change from time to time. These are just a few of the software that have been made available: Microsoft ...
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