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Internet-Based Applications, Internet-Browsers
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There were 115 articles found in this category:

  1. questionSearch rules for Knowledge Base
    Problem or Question: How do I search in the Knowledge Base [KB]? Environment: CSUEB Knowledge Base Solution or Answer: The best way to search for articles is to use keywords rather than full sentences. Some basic suggestions: 1) Stay away from common words (is, the, a, to) and use more unique ...
  2. questionStaff/Faculty NetID Expired
    Problem or Question: My NetID has expired. How do I activate it again? Environment: Web Solution or Answer: To extend the expiration date for a staff or faculty member's NetID affiliation, they must contact their department administrator. Cause: Each NetID is given an expiration date. Unless t ...
  3. questionArticulate 13 will not run
    Problem or Question: Trying to use Articulate Publisher and it gives me an error: "Flash Player 10 or higher for Internet Explorer is required to run Articulate. Would you like to go to a web page to download it now?" Environment: Internet Explorer Solution or Answer: Articulate 2013 does not se ...
  4. questionSkillPort Traning site
    Problem or Question: I am having difficulty logging into the SkillPort training website Environment: MasteryNet Solution or Answer: Corey Gin in Environmental Health and Safety is the primary contact for issues with MasteryNet. Please send an email to corey.gin@csueastbay.edu.
  5. questionVPN to a Mac Computer
    Problem or Question: Connect to your Mac from home Environment: Mac OS Solution or Answer: I. Configure the Mac to accept a VNC Remote Session 1. Apple menu => System Preferences. 2. Click Sharing. 3. Check "Remote Login" 4. Check "Remote Management" 5. Select all the "Options" in the pop ...
  6. questionUnable to Install SkillPort Course Player on Internet Explorer
    Problem or Question: I cannot view courses on MasterNet. I get the error: "InstallTrigger is undefined." Environment: Internet Explorer Solution or Answer: You need to add Skillport and MasteryNet to the compatibility view sites and Trusted Sites in Internet Explorer. Add to Compatibility View ...
  7. questionMenu bar & Help Menu option restoring in browsers.
    Problem or Question: My menu bar in my browser disappeared and I can't get to the Help Menu in Chrome, FireFox, or Internet Explorer. Environment: Internet Explorer Chrome FireFox. Solution or Answer: For Internet Explorer: 1. Open the Run prompt from the Start menu, or press Windows+R on your ...
  8. questionActivating your Student NetID
    Problem or Question: How do I Activate my NetID? Environment: Web Solution or Answer: In your application acknowledgement letter, you receive a personal identification number called a "NetID". To use your NetID you must first complete the following steps that are in your letter: 1. Visit http:/ ...
  9. questionRecover NetId
    Problem or Question: How can I recover my NetId? Environment: Web Solution or Answer: Go to the NetID page to recover your NetID. 1. Visit http://www.csueastbay.edu/netid/ 2. Click "Activate Your NetID" 3. Complete the required information 4. Once completed, an email will be sent to your selec ...
  10. questionRecover Lost or Forgotten NetID Password
    Problem or Question: I forgot my NetID Password, how can I get it? Environment: Web Solution or Answer: 1. Visit http://www.csueastbay.edu/netid/ 2. Click "Activate Your NetID" 3. Complete the required information 4. Once completed, an email will be sent to your selected personal email account ...
  11. questionRecover NetID Password
    Problem or Question: I forgot my NetID password, what do I do? Environment: Web Solution or Answer: Go to the NetID page to recover your NetID. 1. Visit http://www.csueastbay.edu/netid/ 2. Click "Activate Your NetID" 3. Complete the required information 4. Once completed, an email will be sent ...
  12. questionActivate my NetID
    Problem or Question: I received an email and don't know how to Activate my NetID Environment: FIM IMS Solution or Answer: >>Make sure you have a personal, non-horizon, email setup in MyCSUEB Go to the NetID page to start the process 1. Visit http://www.csueastbay.edu/netid/ 2. Click "A ...
  13. questionInstall Latest Java Version
    Problem or Question: How can I get the latest Java? Environment: Windows Max OS Solution or Answer: 1. Go to: http://java.com/en/download/index.jsp 2. The site will automatically detect your operating system and Java version. 3. Follow the instructions to download the latest version. Please no ...
  14. questionUnable to log into CSU Mentor
    Problem or Question: Why am I unable to log into CSU Mentor? Environment: CSU Mentor Solution or Answer: The CSU Mentor website has an extensive Q & A page for various technical questions and solutions. https://secure.csumentor.edu/Support/tech_support.asp For further assistance user's can ...
  15. questionHow to Text Message to a Mobile Device from an Email Account
    Problem or Question: How do I send an email to a mobile phone number from my Gmail? Environment: Gmail Solution or Answer: You can send email to a phone using virtually any email client or host. 1) If you do not know what carrier the number is you may be able to find it by going to one of these ...
  16. questionCannot view documents in Singulairty
    Problem or Question: While viewing or printing a Singularity I receive an Oracle update or JAVA security message. Environment: Windows 7 Solution or Answer: 1. Download and install the latest JAVA version (7.55) at: http://java.com/en/ ***DO NOT INSTALL "McAfee Security Scan Plus" - uncheck t ...
  17. questionOpen Link in Same Tab in Firefox
    Problem or Question: I use Firefox and every time I get into Google Drive and work with documents I end up with so many tabs open. How can I avoid this? Environment: Firefox GoogleApps Solution or Answer: 1. In the web address bar of Firefox, enter "about:config" into the adressbar of the brow ...
  18. questionRemote Support Assistance Instructions Using Firefox
    Problem or Question: How can I get remote assistance with using Firefox? Environment: Remote Support - Bomgar Solution or Answer: Remote assistance will be offered to you by a IT support agent. 1. Navigate to the Service Desk Home Page: www.csueastbay.edu/servicedesk . 2. In the middle of th ...
  19. questionRemote Support Assistance Instructions Using Internet Explorer
    Problem or Question: How can I get remote assistance using Internet Explorer? Environment: Remote Support - Bomgar Solution or Answer: Remote assistance will be offered to you by a IT support agent. 1. Navigate to the Service Desk Home Page: www.csueastbay.edu/servicedesk . 2. In the middle ...
  20. questionRemote Support Assistance Instructions Using Safari on Macs
    Problem or Question: How can I get remote assistance with using Safari on a Mac? Environment: Remote Support - Bomgar Solution or Answer: Remote assistance will be offered to you by a IT support agent. 1. Navigate to the Service Desk Home Page: www.csueastbay.edu/servicedesk . 2. In the midd ...
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