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Internet-Based Applications, Internet-Browsers
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There were 122 articles found in this category:

  1. questionSearch rules for Knowledge Base
    Problem or Question: How do I search in the Knowledge Base [KB]? Environment: CSUEB Knowledge Base Solution or Answer: The best way to search for articles is to use keywords rather than full sentences. Some basic suggestions: 1) Stay away from common words (is, the, a, to) and use more unique ...
  2. questionStaff/Faculty NetID Expired
    Problem or Question: My NetID has expired. How do I activate it again? Environment: Web Solution or Answer: To extend the expiration date for a staff or faculty member's NetID affiliation, they must contact their department administrator. Cause: Each NetID is given an expiration date. Unless t ...
  3. questionApplications like VPN and Singularity not working in Chrome
    Problem or Question: Cannot view documents in Singularity using Chrome Environment: Chrome Solution or Answer: Enable the Java Plugin 1) In the URL bar, enter: chrome://flags/#enable-npapi 2) Under "Enable NPAPI" click the "Enable" link 3) Click the Relaunch button at the bottom of the confi ...
  4. questionOnline Directory Changes
    Problem or Question: How do I update or change my information that is in the online campus directory? Environment: Online Campus Directory, MyCSUEB Solution or Answer: Changes or updates to the information listed in the online directory is dependent on the type of data that needs to be changed. ...
  5. questionArticulate Presenter is prompting for Adobe Flash 10 or higher
    Problem or Question: I have the current version of Flash and it still gives me this error: "Flash Player 10 or higher is required to run Articulate Presenter" Environment: Mozilla Firefox Solution or Answer: Do a clean uninstall and then install Adobe Flash 15 1) Download the current uninstalle ...
  6. questionNetID for Open University and Extension Students
    Problem or Question: I'm an Open University student, how do I get a NetID? Environment: NetID: Identity Management Systems Solution or Answer: Open University and Extension Students will receive a NetID when they complete the enrollment process. For more information, see www.ce.csueastbay.edu/c ...
  7. questionCannot log in to the Library Database with my NetID password
    Problem or Question: I can not login with my net id and password to the library port. Environment: Web Solution or Answer: Depending on what you are trying to access: Library Database or an online resource such as ILL or Link+, your password may be different than your NetID password. Note: Make ...
  8. questionNo longer able to open PDF's in Chrome
    Problem or Question: When trying to open a PDF in Chrome a message displays saying to "Please Wait . . . you can upgrade to the latest version . . . " but will not open the PDF. Environment: Chrome Solution or Answer: Enable the Adobe Acrobat Plugin 1) In the URL bar, enter: chrome://flags/#e ...
  9. questionFirefox is running super slow
    Problem or Question: Firefox is slow, runs fine in safe mode, but even after disabling all plugins, it is still slow Solution or Answer: Uncheck Hardware Acceleration 1) Click the menu button and choose Options 2) Select the Advanced panel 3) In the General tab Uncheck Use hardware accelerati ...
  10. questionHow do I get a 1098T form?
    Problem or Question: How do I get a 1098T form? Environment: MyCSUEB Solution or Answer: 1. Go to https://my.csueastbay.edu/ 2. Sign in with your Net ID and password. 3. Click "Student Center." 4. Click the dropdown for Finances and other . . . [Left side under "Finances - Financial Aid"] ...
  11. questionVPN from Mac to Windows
    Problem or Question: How to VPN from a Mac to a Windows computer Environment: VPN Solution or Answer: To prepare for using SSL VPN to connect from a Macintosh at home to a Windows workstation in your office, you must do three things: 1. Configure the Windows workstation in the office to allow R ...
  12. questionWhere is cBay?
    Problem or Question Cannot get to cBay, the online Career Development Tool. [https://eastbay-csm.symplicity.com/students/index.php] Environment Web Solution or Answer cBay has been replaced by Pioneer Jobs and can be reached from the Academic Advising and Career Education website. Student ...
  13. questionChange to Regular View from Full Screen Mode in Internet Explorer
    Problem or Question My Internet Explorer Menu Bar is not there even though "Show Menu Bar" is checked. Environment Internet Explorer Solution or Answer Internet Explorer is most likely in Full-Screen mode. Press the F11 key to toggle between full screen and regular views. Note: To permanently ...
  14. questionRecover NetId
    Problem or Question: I forgot my NetID, how do I recover it? Environment: Web Solution or Answer: Your Bay Card displays your NetID, however, if you don't have your Bay Card you must go to one of the following places (bring your photo ID): Students at the Hayward campus - the Enrollment Info ...
  15. questionSharePoint root certificate not trusted
    Problem or Question: While trying to access SharePoint, getting the error: “This CA root certificate is not trusted. To enable trust, install this certificate in the trusted Root Certification Authorities store” Environment: SharePoint Solution or Answer: Turn ON Web client services ...
  16. questionR25 client will not launch
    Problem or Question: Clicking on R25 from the web does nothing. Need it to open the Citrix client. Environment: Firefox Solution or Answer: Switch the associated application in Firefox and set the Citrix ICA file type from "Use Citrix ICA Client" to "Use Citrix Connection Manager" 1) In Firefox ...
  17. questionArticulate 13 will not run
    Problem or Question: Trying to use Articulate Publisher and it gives me an error: "Flash Player 10 or higher for Internet Explorer is required to run Articulate. Would you like to go to a web page to download it now?" Environment: Internet Explorer Solution or Answer: Articulate 2013 does not se ...
  18. questionSkillPort Traning site
    Problem or Question: I am having difficulty logging into the SkillPort training website Environment: MasteryNet Solution or Answer: Corey Gin in Environmental Health and Safety is the primary contact for issues with MasteryNet. Please send an email to corey.gin@csueastbay.edu.
  19. questionVPN to a Mac Computer
    Problem or Question: Connect to your Mac from home Environment: Mac OS Solution or Answer: I. Configure the Mac to accept a VNC Remote Session 1. Apple menu => System Preferences. 2. Click Sharing. 3. Check "Remote Login" 4. Check "Remote Management" 5. Select all the "Options" in the pop ...
  20. questionUnable to Install SkillPort Course Player on Internet Explorer
    Problem or Question: I cannot view courses on MasterNet. I get the error: "InstallTrigger is undefined." Environment: Internet Explorer Solution or Answer: You need to add Skillport and MasteryNet to the compatibility view sites and Trusted Sites in Internet Explorer. Add to Compatibility View ...
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