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Internet-Based Applications, Internet-Browsers
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There were 117 articles found in this category:

  1. questionSearch rules for Knowledge Base
    Problem or Question: How do I search in the Knowledge Base [KB]? Environment: CSUEB Knowledge Base Solution or Answer: The best way to search for articles is to use keywords rather than full sentences. Some basic suggestions: 1) Stay away from common words (is, the, a, to) and use more unique ...
  2. questionStaff/Faculty NetID Expired
    Problem or Question: My NetID has expired. How do I activate it again? Environment: Web Solution or Answer: To extend the expiration date for a staff or faculty member's NetID affiliation, they must contact their department administrator. Cause: Each NetID is given an expiration date. Unless t ...
  3. questionInstall Latest Java Version
    Problem or Question: How can I get the latest Java? Environment: Windows Max OS Solution or Answer: 1. Go to: http://java.com/en/download/index.jsp 2. The site will automatically detect your operating system and Java version. 3. Follow the instructions to download the latest version. Please no ...
  4. questionUnable to log into CSU Mentor
    Problem or Question: Why am I unable to log into CSU Mentor? Environment: CSU Mentor Solution or Answer: The CSU Mentor website has an extensive Q & A page for various technical questions and solutions. https://secure.csumentor.edu/Support/tech_support.asp For further assistance user's can ...
  5. questionHow to Text Message to a Mobile Device from an Email Account
    Problem or Question: How do I send an email to a mobile phone number from my Gmail? Environment: Gmail Solution or Answer: You can send email to a phone using virtually any email client or host. 1) If you do not know what carrier the number is you may be able to find it by going to one of these ...
  6. questionCannot view documents in Singulairty
    Problem or Question: While viewing or printing a Singularity I receive an Oracle update or JAVA security message. Environment: Windows 7 Solution or Answer: 1. Download and install the latest JAVA version (7.55) at: http://java.com/en/ ***DO NOT INSTALL "McAfee Security Scan Plus" - uncheck t ...
  7. questionOpen Link in Same Tab in Firefox
    Problem or Question: I use Firefox and every time I get into Google Drive and work with documents I end up with so many tabs open. How can I avoid this? Environment: Firefox GoogleApps Solution or Answer: 1. In the web address bar of Firefox, enter "about:config" into the adressbar of the brow ...
  8. questionUnable to Install MasteryNet Course Player on Internet Explorer
    Problem or Question: Cannot view courses on MasterNet Error: "InstallTrigger is undefined" Environment: Internet Explorer Solution or Answer: You will need to add mnlms.net to the compatibility view sites in Internet Explorer 1) Click on "Tools" in the upper left side Note: If you don't see ...
  9. questionRemote Support Assistance Instructions Using Firefox
    Problem or Question: How can I get remote assistance with using Firefox? Environment: Remote Support - Bomgar Solution or Answer: Remote assistance will be offered to you by a IT support agent. 1. Navigate to the Service Desk Home Page: www.csueastbay.edu/servicedesk . 2. In the middle of th ...
  10. questionRemote Support Assistance Instructions Using Internet Explorer
    Problem or Question: How can I get remote assistance using Internet Explorer? Environment: Remote Support - Bomgar Solution or Answer: Remote assistance will be offered to you by a IT support agent. 1. Navigate to the Service Desk Home Page: www.csueastbay.edu/servicedesk . 2. In the middle ...
  11. questionRemote Support Assistance Instructions Using Safari on Macs
    Problem or Question: How can I get remote assistance with using Safari on a Mac? Environment: Remote Support - Bomgar Solution or Answer: Remote assistance will be offered to you by a IT support agent. 1. Navigate to the Service Desk Home Page: www.csueastbay.edu/servicedesk . 2. In the midd ...
  12. questionGenerally Supported Web Browsers for ServiceNow
    Problem or Question: I use Internet Explorer 11 and when I sign into the ServiceNow portal and click on "My Tickets," the list appears for a while and then disappears. Environment: ServiceNow Internet Explorer 10 & 11 Solution or Answer: Use another web browser such as Firefox, Google, or ...
  13. questionEnabling Compatibility Mode in Internet Explorer
    Problem or Question: Sometimes when working on campus systems such as Blackboard, MyCSUEB or PeopleSoft, the progress wheel keeps spinning and I never get to the page. Environment: Internet Explorer 10 or later Solution or Answer: Turn on Compatibility Mode in Internet Explorer following th ...
  14. questionSync Shutterfly Site Calendar with online email account
    Problem or Question: How to sync Shutterfly Site Calendar with my gmail/yahoo calendar Environment: Internet Solution or Answer: Need to find the Calendar URL and add it to your own personal calendar/account. To get the URL 1) Log into Shutterfly 2) Click on the Share Site desired 3) Click on ...
  15. questionE-mail Attachments are Not Working
    Problem or Question Email attachments are not working Environment Internet Explorer Gmail Solution or Answer Change the Gmail settings for attachments: 1) Click the gear icon in the upper-right and select Mail settings. 2) On the General tabm, scroll down to the bottom. 3) Select "Bas ...
  16. questionFacilities Management TMA Maintenance Request Web Site
    Problem or Question: I keep getting an error message whenever I try to enter an FM ticket from home. Environment: Web Solution or Answer: You cannot access the Facilities Management Maintenance Request site of: http://iservicedesk.csueastbay.edu:81/ from off campus. You must be either on campus ...
  17. questionCustodial or Maintenance Assistance
    Problem or Question: How do I get maintenance help for my office? Environment: Office Space Solution or Answer: Contact Facilities Management at (510) 885-4444 or submit a maintenance request through the TMA iServiceDesk at http://iservicedesk.csueastbay.edu:81/ Note: This site cannot be acces ...
  18. questionSecurity Error in Firefox
    Problem or Question: I get the following message: Could not initialize the application's security component. The most likely cause is problems with files in your application's profile directory. Please check that this directory has no read/write restrictions and your hard disk is not full or cl ...
  19. questionHow to transfer Firefox settings
    Problem or Question: Received a new computer and lost all my Favorites and saved preferences in Firefox Environment: Mozilla Firefox Solution or Answer: Copy content of Mozilla profile folder from the old location to the new one. Firefox uses both the local and roaming settings to store all its ...
  20. questionActivate my NetID
    Problem or Question: I received an email and don't know how to Activate my NetID Environment: FIM IMS Solution or Answer: >>Make sure you have a personal, non-horizon, email setup in MyCSUEB Go to the NetID page to start the process 1. Visit http://www.csueastbay.edu/netid/ 2. Click "A ...
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