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Internet-Based Applications, Internet-Browsers
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There were 128 articles found in this category:

  1. questionSearch rules for Knowledge Base
    Problem or Question: How do I search in the Knowledge Base [KB]? Environment: CSUEB Knowledge Base Solution or Answer: The best way to search for articles is to use keywords rather than full sentences. Some basic suggestions: 1) Stay away from common words (is, the, a, to) and use more unique ...
  2. questionStaff/Faculty NetID Expired
    Problem or Question: My NetID has expired. How do I activate it again? Environment: Web Solution or Answer: To extend the expiration date for a staff or faculty member's NetID affiliation, they must contact their department administrator. Cause: Each NetID is given an expiration date. Unless t ...
  3. questionHow do I get a CSUEB Zoom account?
    Problem or Question: I want to host a Zoom meeting, but need to setup a Zoom account. Environment: Zoom Solution or Answer: A website has been created specific for CSUEB. 1. Go to this site: http://csueb.zoom.us/ 2. Click on "Sign In" 3. Type in your NetID and your NetID Password 4. Type in ...
  4. questionHow to install Zoom plugin for Chrome and Firefox
    Problem or Question: Is there an easy easy to schedule Zoom meetings using Google calendar? Environment: Zoom Solution or Answer: To install and use the Chrome or Firefox plugin see below: 1) Chrome extension: https://support.zoom.us/hc/en-us/articles/201974323-How-To-Use-the-Zoom-Chrome-Extens ...
  5. questionVPN from Mac to Windows
    Problem or Question: How to VPN from a Mac to a Windows computer Environment: VPN Solution or Answer: To prepare for using SSL VPN to connect from a Macintosh at home to a Windows workstation in your office, you must do three things: 1. Configure the Windows workstation in the office to allow R ...
  6. questionHow to Text Message to a Mobile Device from an Email Account
    Problem or Question: How do I send an email to a mobile phone number from my Gmail? Environment: Gmail Solution or Answer: You can send email to a phone using virtually any email client or host. 1) If you do not know what carrier the number is you may be able to find it by going to one of these ...
  7. questionWhat is the new link for the Red Folder?
    Problem or Question: The original link [http://www.calstate.edu/redfolder/east-bay/Red-Folder-East-Bay.pdf] to the red folder is giving me an error: Document Not Found (404) Solution or Answer: The new URL/Link is: http://www.calstate.edu/red-folder/?campussel=eastbay 1) Click on the link and a ...
  8. questionAccess Lynda.com
    Problem or Question: How do I access Lynda.com with my Credentials? Environment: Google Chrome Mozilla Firefox Solution or Answer: 1. Go to http://www.lynda.com/ 2. Click "Login" 3. Select the "Organization Login" Tab 4. Enter "csueastbay.edu" under that "Organization URL" form 5. Enter yo ...
  9. questionRegistry Fix for OnBase Internet Explorer Issue
    Problem or Question: When I try to log into OnBase, I get an error: This browser appears to be a 64-bit browser and is not supported as plugins and controls will not be available. Instead please use the 32-bit version of your browser. If you feel you have reached this message in error, please co ...
  10. questionHow do I subscribe to the Massmail Email List?
    Problem or Question - How do I subscribe to the Massmail Email List? Environment Email List Manager, Mailman Solution or Answer Note: Email List subscription or administrative functions can only be made from on-campus computers. Go to the email list page at: https://lists.csueastbay.edu/mailma ...
  11. questionEnable JRE Plug-in for Firefox
    Problem or Question: Cannot view Singularity documents in Firefox Environment: Mozilla Firefox Solution or Answer: Enable the JRE Plugin 1) From the Firefox menu, select Tools, then click the Add-ons option 2) Click on Plugins [In the left column] 3) Click Java (TM) Platform plugin SE . . . ...
  12. questionEnabling Compatibility Mode in Internet Explorer
    Problem or Question: When viewing images in Singularity, it gives me a message: "This content cannot be viewed in a frame" Note: This may address hanging issues for MyCSUEB or BlackBoard as well Environment: Internet Explorer 10 or later Solution or Answer: Turn on Compatibility Mode in Inte ...
  13. questionInternet Explorer Freezing due to Windows 10 Pop-up Window
    Problem or Question: Each time I open Internet Explorer, it greets me with an offer to upgrade to Windows 10. IE then is frozen and I am unable to close the pop-up or close IE because "Internet Explorer is not Responding." Environment: Internet Explorer 11 Windows 7 Solution or Answer: Reset In ...
  14. questionCannot update Chrome: Updates are disabled by the administrator
    Problem or Question: Trying to update Chrome but it states: Updates are Disabled by the Administrator Environment: Chrome Solution or Answer: Modify Registry Key "UpdateDefault" 1) Start Registry Editor. [Start => regedit] or [Start => Run => regedit] 2) Locate and then click on the f ...
  15. questionCannot Release SPAM E-mail from Quarantine
    Problem or Question How do I log on to the IronPort spam quarantine system? Environment Internet Browser Solution or Answer Use your campus NetID and password at the following login Page:https://dh693-euq1.iphmx.com Please see the attached document for additional information
  16. questionCannot view documents in Singulairty
    Problem or Question: While viewing or printing a Singularity I receive an Oracle update or JAVA security message. Environment: Windows 7 Solution or Answer: 1. Download and install the latest JAVA version at: http://java.com/en/ ***DO NOT INSTALL "McAfee Security Scan Plus" - uncheck this opt ...
  17. questionHow do I change my NetID password?
    Problem or Question How do I change my NetID password? Environment NetID Solution or Answer 1. Quit all other programs on your computer, especially Outlook, Gmail, or any other program that requires your NetID login. 2. Go to http://www.csueastbay.edu/netid 3. Click "Reset Password" 4. Compl ...
  18. questionSkillPort Training site
    Problem or Question: I am having difficulty logging into the SkillPort training website Environment: MasteryNet Solution or Answer: Corey Gin in Environmental Health and Safety is the primary contact for issues with MasteryNet. Please send an email to corey.gin@csueastbay.edu.
  19. questionApplications like VPN and Singularity not working in Chrome
    Problem or Question: Cannot view documents in Singularity using Chrome Environment: Chrome Solution or Answer: Enable the Java Plugin 1) In the URL bar, enter: chrome://flags/#enable-npapi 2) Under "Enable NPAPI" click the "Enable" link 3) Click the Relaunch button at the bottom of the confi ...
  20. questionOnline Directory Changes
    Problem or Question: How do I update or change my information that is in the online campus directory? Environment: Online Campus Directory, MyCSUEB Solution or Answer: Changes or updates to the information listed in the online directory is dependent on the type of data that needs to be changed. ...
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