Category » Web

There were 106 articles found in this category:

1. Search rules for Knowledge Base
   Problem or Question: How do I search in the Knowledge Base [KB]? Environment: CSUEB Knowledge Base Solution or Answer: The best way to search for articles is to use keywords rather than full sentences. Some basic suggestions: 1) Stay away from common words (is, the, a, to) and use more unique ...
2. Staff/Faculty NetID Expired
   Problem or Question: My NetID has expired. How do I activate it again? Environment: Web Solution or Answer: To extend the expiration date for a staff or faculty member's NetID affiliation, they must contact their department administrator. Cause: Each NetID is given an expiration date. Unless t ...
3. Foundation Staff Name Change
   Problem or Question: I am a Foundation employee and had my legal name change. Solution or Answer: Please contact Foundation HR at (510) 885-3501 to complete the proper forms and submit the necessary documents to have your legal name changed within the system. Note: This applies to Foundation sta ...
4. Out of Office Message Generates Service Desk Ticket Requests
   Problem or Question FootPrints sends an automated message to a customer who has their vacation settings active. Gmail sends a reply and it generates a new ticket request. Outlook standardizes its "Out of Office" message which prevents creating a customized subject. However, Gmail allows a cust ...
5. Internet Explorer Compatibility View Message in Gmail
   Problem or Question: I just received this message after signing into my email: " It looks like you have enabled Internet Explorer Compatibility View. CSU East Bay Mail works best if you turn this off." Do I turn this off or can I just Dismiss this message? Environment: Web, Internet Explorer, Go ...
6. Images don't appear in email
   Problem or Question Can't display images on computer screen when in email, even after clicking "Display images" or "Always display images" Environment Internet Browser: Internet Explorer, Firefox, Safari Solution or Answer Install the latest version of Adobe Flash. You can download the lat ...
7. No access to Horizon student email from other countries
   Problem or Question: I cannot open my Horizon email address from Iran. Error: "We're sorry, but the service you're looking for is not available from your location" Environment: Horizon Mail Gmail Solution or Answer: Students living in an area not supported must use a personal email address to ...
8. SharePoint options are not working correctly in IE or Chrome
   Problem or Question: SharePoint options are not working correctly in Internet Explorer or Chrome Environment: Internet Explorer Google Chrome Solution or Answer: Use Mozilla FireFox v. 19.01 or higher http://www.mozilla.org/en-US/firefox/new/ Some options in Sharepoint can not be used in IE a ...
9. Remote Support Assistance Instructions Using Safari on Macs
   Problem or Question: How can I get remote assistance with using Safari on a Mac? Environment: Remote Support - Bomgar Solution or Answer: Remote assistance will be offered to you by a IT support agent. 1. Navigate to the Service Desk Home Page: www.csueastbay.edu/servicedesk . 2. In the midd ...
10. Remote Support Assistance Instructions Using Internet Explorer
    Problem or Question: How can I get remote assistance using Internet Explorer? Environment: Remote Support - Bomgar Solution or Answer: Remote assistance will be offered to you by a IT support agent. 1. Navigate to the Service Desk Home Page: www.csueastbay.edu/servicedesk . 2. In the middle ...
11. Remote Support Assistance Instructions Using Firefox
    Problem or Question: How can I get remote assistance with using Firefox? Environment: Remote Support - Bomgar Solution or Answer: Remote assistance will be offered to you by a IT support agent. 1. Navigate to the Service Desk Home Page: www.csueastbay.edu/servicedesk . 2. In the middle of th ...
12. Report Email as SPAM
    Problem or Question: How can I manually mark email as SPAM that the system didn't automatically catch? Environment: Web Solution or Answer: Step 1. Select the message in the list or open the email. Step 2. In the Toolbar select the Report SPAM icon or SPAM button. Step 3. You wil ...
13. VPN from Mac to Windows
    Problem or Question: How to VPN from a Mac to a Windows computer Environment: VPN Solution or Answer: To prepare for using SSL VPN to connect from a Macintosh at home to a Windows workstation in your office, you must do three things: 1. Configure the Windows workstation in the office to allow R ...
14. Online Directory Changes
    Problem or Question: How do I update or change my information that is in the online campus directory? Environment: Online Campus Directory, MyCSUEB Solution or Answer: Changes or updates to the information listed in the online directory is dependent on the type of data that needs to be changed. ...
15. Email List Manager Commands
    Problem or Question: Where can I find a list of commands for my email list? Environment: Email List Manager, Mailman Solution or Answer: A list of commands for an email list manager can be found in the attached document. Submitted by Russell Hipskind russell.hipskind@csueastbay.edu
16. Approving or Denying Postings to an Email List
    Problem or Question: How do I approve or deny a posting in my Email List? Environment: Email List Manager, Mailman Solution or Answer: You will need to approve emails that are sent to if your email list is moderated or if an email is sent by a non-member or non-approved sender. 1. You will rec ...
17. Change Email List To or From a Moderated List
    Problem or Question: How do I change my existing email list to or from a moderated/unmoderated posting setting? Environment: Email List Manager, Mailman Solution or Answer: 1. Log into the Admin site of your email list. 2. Locate Configuration Categories -> Privacy Options 3. Click Sender Fil ...
18. Email List Manager Administrator Configuration Guide
    Problem or Question: Is there a administrator guide for using email list manager configuration? Environment: Email List Manager, Mailman Solution or Answer: A guide for Email List Manager Administrator Configuration can be found attached. Submitted by Russell Hipskind russell.hipskind@csueast ...
19. How can I view the list of Subscribers in the Email List Manager?
    Problem or Question How can I request the list of subscribers for an email List? Environment Email List Manager, Mailman Solution or Answer Note: Email List subscription or administrative functions can only be made from on-campus computers. Go to the list's general information page: https:// ...
20. How do I subscribe to a Non-Advertised Email List
    Problem or Question How do I subscribe to a list that isn't advertised? Environment Email List Manager, Mailman Solution or Answer Note: Email List subscription or administrative functions can only be made from on-campus computers. Go to https://lists.csueastbay.edu/mailman/listinfo/list- ...