East Bay Solutions

Category » Webrss button

Internet-Based Applications, Internet-Browsers
(Page 1 of 7)      Prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | Next

There were 121 articles found in this category:

  1. questionSearch rules for Knowledge Base
    Problem or Question: How do I search in the Knowledge Base [KB]? Environment: CSUEB Knowledge Base Solution or Answer: The best way to search for articles is to use keywords rather than full sentences. Some basic suggestions: 1) Stay away from common words (is, the, a, to) and use more unique ...
  2. questionStaff/Faculty NetID Expired
    Problem or Question: My NetID has expired. How do I activate it again? Environment: Web Solution or Answer: To extend the expiration date for a staff or faculty member's NetID affiliation, they must contact their department administrator. Cause: Each NetID is given an expiration date. Unless t ...
  3. questionFirefox is running super slow
    Problem or Question: Firefox is slow, runs fine in safe mode, but even after disabling all plugins, it is still slow Solution or Answer: Uncheck Hardware Acceleration 1) Click the menu button and choose Options 2) Select the Advanced panel 3) In the General tab Uncheck Use hardware accelerati ...
  4. questionNo longer able to open PDF's in Chrome
    Problem or Question: When trying to open a PDF in Chrome a message displays saying to "Please Wait . . . you can upgrade to the latest version . . . " but will not open the PDF. Environment: Chrome Solution or Answer: Enable the Adobe Acrobat Plugin 1) In the URL bar, enter: chrome://flags/#e ...
  5. questionCannot view documents in Singularity using Chrome
    Problem or Question: Nothing displays when I click on a transcript. Environment: Chrome Solution or Answer: Enable the Java Plugin 1) In the URL bar, enter: chrome://flags/#enable-npapi 2) Under "Enable NPAPI" click the "Enable" link 3) Click the Relaunch button at the bottom of the configura ...
  6. questionHow do I get a 1098T form?
    Problem or Question: How do I get a 1098T form? Environment: MyCSUEB Solution or Answer: 1. Go to https://my.csueastbay.edu/ 2. Sign in with your Net ID and password. 3. Click "Student Center." 4. Click the dropdown for Finances and other . . . [Left side under "Finances - Financial Aid"] ...
  7. questionVPN from Mac to Windows
    Problem or Question: How to VPN from a Mac to a Windows computer Environment: VPN Solution or Answer: To prepare for using SSL VPN to connect from a Macintosh at home to a Windows workstation in your office, you must do three things: 1. Configure the Windows workstation in the office to allow R ...
  8. questionWhere is cBay?
    Problem or Question Cannot get to cBay, the online Career Development Tool. [https://eastbay-csm.symplicity.com/students/index.php] Environment Web Solution or Answer cBay has been replaced by Pioneer Jobs and can be reached from the Academic Advising and Career Education website. Student ...
  9. questionCannot log in to the Library Database with my NetID password
    Problem or Question: I can not login with my net id and password to the library port. Environment: Web Solution or Answer: Depending on what you are trying to access: Library Database or an online resource such as ILL or Link+, your password may be different than your NetID password. Note: Make ...
  10. questionChange to Regular View from Full Screen Mode in Internet Explorer
    Problem or Question My Internet Explorer Menu Bar is not there even though "Show Menu Bar" is checked. Environment Internet Explorer Solution or Answer Internet Explorer is most likely in Full-Screen mode. Press the F11 key to toggle between full screen and regular views. Note: To permanently ...
  11. questionRecover NetId
    Problem or Question: I forgot my NetID, how do I recover it? Environment: Web Solution or Answer: Your Bay Card displays your NetID, however, if you don't have your Bay Card you must go to one of the following places (bring your photo ID): Students at the Hayward campus - the Enrollment Info ...
  12. questionSharePoint root certificate not trusted
    Problem or Question: While trying to access SharePoint, getting the error: “This CA root certificate is not trusted. To enable trust, install this certificate in the trusted Root Certification Authorities store” Environment: SharePoint Solution or Answer: Turn ON Web client services ...
  13. questionR25 client will not launch
    Problem or Question: Clicking on R25 from the web does nothing. Need it to open the Citrix client. Environment: Firefox Solution or Answer: Switch the associated application in Firefox and set the Citrix ICA file type from "Use Citrix ICA Client" to "Use Citrix Connection Manager" 1) In Firefox ...
  14. questionArticulate 13 will not run
    Problem or Question: Trying to use Articulate Publisher and it gives me an error: "Flash Player 10 or higher for Internet Explorer is required to run Articulate. Would you like to go to a web page to download it now?" Environment: Internet Explorer Solution or Answer: Articulate 2013 does not se ...
  15. questionSkillPort Traning site
    Problem or Question: I am having difficulty logging into the SkillPort training website Environment: MasteryNet Solution or Answer: Corey Gin in Environmental Health and Safety is the primary contact for issues with MasteryNet. Please send an email to corey.gin@csueastbay.edu.
  16. questionVPN to a Mac Computer
    Problem or Question: Connect to your Mac from home Environment: Mac OS Solution or Answer: I. Configure the Mac to accept a VNC Remote Session 1. Apple menu => System Preferences. 2. Click Sharing. 3. Check "Remote Login" 4. Check "Remote Management" 5. Select all the "Options" in the pop ...
  17. questionUnable to Install SkillPort Course Player on Internet Explorer
    Problem or Question: I cannot view courses on MasterNet. I get the error: "InstallTrigger is undefined." Environment: Internet Explorer Solution or Answer: You need to add Skillport and MasteryNet to the compatibility view sites and Trusted Sites in Internet Explorer. Add to Compatibility View ...
  18. questionMenu bar & Help Menu option restoring in browsers.
    Problem or Question: My menu bar in my browser disappeared and I can't get to the Help Menu in Chrome, FireFox, or Internet Explorer. Environment: Internet Explorer Chrome FireFox. Solution or Answer: For Internet Explorer: 1. Open the Run prompt from the Start menu, or press Windows+R on your ...
  19. questionActivating your Student NetID
    Problem or Question: How do I Activate my NetID? Environment: Web Solution or Answer: In your application acknowledgement letter, you receive a personal identification number called a "NetID". To use your NetID you must first complete the following steps that are in your letter: 1. Visit http:/ ...
  20. questionRecover Lost or Forgotten NetID Password
    Problem or Question: I forgot my NetID Password, how can I get it? Environment: Web Solution or Answer: 1. Visit http://www.csueastbay.edu/netid/ 2. Click "Activate Your NetID" 3. Complete the required information 4. Once completed, an email will be sent to your selected personal email account ...
(Page 1 of 7)      Prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | Next
  • Print This Page
  • Bookmark and Share