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There were 56 articles found in this category:

  1. questionGeneral Mac Virus Information
    Problem or Question: Are macs succeptible to conventional virus attacks and how do I protect myself? Environment: Mac OS X 10.4 / 10.5 / 10.6 / 10.7 Solution or Answer: Why Macs Are So Safe: One of the most amazing benefits of being a Mac user is that you simply aren’t as prone to malicio ...
  2. questionMac Virus (Flashback Trojan)
    Problem or Question: Mac Virus (Flashback Trojan) Environment: Mac OS X 10.5 / 10.6 / 10.7 Solution or Answer: What it does: Flashback was originally discovered in September 2011 and was designed to disguise itself as an Adobe Flash Player installer, using Flash player logos. After installing ...
  3. questionVPN from Mac to PC using Yosemite is not working
    Problem or Question: Cannot access my pc from my Mac. Getting error: To view this web content, you need to install the Java Runtime Environment. Could not launch. Please restart the web browser and try again. Environment: Yosemite Solution or Answer: Remove JRE and install JDK Remove JRE 1) C ...
  4. questionCannot connect to CSUEB-Guest Wireless on my Mac
    Problem or Question: I connect to the guest wireless but then the portal page does not load. Message displayed: Cannot find server. Environment: Mac Solution or Answer: Check to make sure CSUEB DNS is populating for Network setting 1) Click the Apple [Upper Left] => System Preferences 2) Cl ...
  5. questionMy NetID isn't working on my Macintosh computer
    Problem or Question My NetID isn't working on my Macintosh computer. Environment Macintosh Solution or Answer Unplug the Network cable from the computer. Log on with a NetID account that has previously logged on to the computer. When you are at the Macintosh desktop and all is well, then plug ...
  6. questionCannot log into Mac with NetID and password
    Problem or Question Cannot log on to my Macintosh computer. Environment OSX 10.5/10.6 Solution or Answer Set the computer clock to the correct time, or rebind the Macintosh to the Domain, or disconnect the Macintosh from network to log on. Set Clock Log on with local Admin account. Open Syst ...
  7. questionPDF is blurry on new Apple Retina Display
    Problem or Question: Purchased new Macbook with Retina display and the pdf files are blurry. Environment: Adobe Acrobat Solution or Answer: Check the version of Acrobat using the "Get Info" option. Acrobat 1.0.4 and later support Retina display resolutions. 1) Click Go => Applications 2) Open ...
  8. questionWork at Home Software
    Problem or Question: I would like to obtain a copy of software for home use. I use this software regularly at work and need it to complete my work when at home. Environment: Microsoft Windows Mac OS Solution or Answer: Please visit our newest Kivuto site for available software: https://www20.c ...
  9. questioniClicker
    Problem or Question: How do I use iClicker? Environment: Windows 7 Solution or Answer: With the newest iClickers, there is no software to install.You can run it directly from a flash drive. Step 1. Plug in the receiver (to a USB port on the front of the computer). Step 2. Wait until the comput ...
  10. questionConfigure Mac Mail to work with campus Gmail
    Problem or Question How do I set up Mac Mail to work with campus Gmail. Environment Mac Mail Solution or Answer In order for Mail and Calendar to work, the setup must be done twice. Once with Google and a second time using IMAP. 1. Click the Apple [upper left] ==> System Preferences 2. Sel ...
  11. questionMac Mail stopped working for me
    Problem or Question I do not see any new email in Mac Mail Environment Mac Mail Solution or Answer Change Advanced SMTP settings for password and select "None" 1. Click Mail ==> Preferences 2. Click on the "Accounts" Tab 3. Highlight the current CSUEB account 4. On the Account Informati ...
  12. questionManually install external USB SuperDrive for Macbook Pro
    Problem or Question: Cannot get my Macbook to see the USB SuperDrive Environment: Mac OS 10.x Solution or Answer: Need to modify a System Config plist file 1) Go => Utilities => Terminal 2) Type or copy/paste this command: sudo nano /Library/Preferences/SystemConfiguration/com.apple.Bo ...
  13. questionMac OS X: How to add a Windows shared printer
    Problem or Question: Can I add a Windows shared printer to my Mac system? Environment: Windows 7, OSC 10.5 or greater Solution or Answer: 1. Choose System Preferences from the Apple menu. 2. Choose Print & Fax from the View menu. 3. Click the + button to add a printer. 4. Press the Contro ...
  14. questionCorrupt "Normal.dotm" file
    Problem or Question: When opening a word doc, getting error. 'The open xml file normal.dotm cannot be opened because there are problems with the contents or the file name might contain invalid characters’ Environment: Microsoft Office 2011 for Mac Solution or Answer: Delete the normal.dotm ...
  15. questionInvalid file name error in Office 2011
    Problem or Question: When opening a word doc, getting error: This is not a valid file name. Try one or more of the following: *Check the path to make sure it was typed correctly. *Select a file from the list of files and folders Environment: Microsoft Office 2011 for Mac Solution or Answer: Chec ...
  16. questionHow can I tell if I have BigFix installed on my Mac
    Problem or Question: I don't see BigFix in my Applications folder. Do I have it installed? Environment: Mac OSX 10.xx Solution or Answer: On your Mac 1) Click Go in the upper menu bar 2) Select "Utilities" 3) Launch the "Activity Monitor" application. 4) Switch the view to All Processes and lo ...
  17. questionApplications keep asking for a Keychain login
    Problem or Question: Changed my password on my Mac and now Chrome wants to use the "Login" keychain. Problem is that it is using the old password. Environment: Mac OSX Solution or Answer: Need to update the Keychain password On the Mac 1) Click "Go" in the upper Menu Bar 2) Select "Utilities" ...
  18. questionSetting up Gmail for Outlook on the Mac
    Problem or Question: How do I set up MS Outlook on the Macintosh for Gmail? Environment: MS Outlook for the Mac Solution or Answer: In Gmail: 1) Enable IMAP in your Gmail settings. In Outlook: 1) On the Tools menu, click Accounts. Note: If this is the first time setting up Outlook, click "Add ...
  19. questionCannot VPN from Mac to PC - Error condition SL0x0D
    Problem or Question: When trying to use JSAM for VPN, I get error: "An error was encountered while downloading the target application from the secure gateway and could not fetch the file. Please contact your system administrator. (Error condition SL0x0D)" Environment: Mac OS Solution or Answer: ...
  20. questionClearing wireless settings on a Mac
    Problem or Question: Connection to CSUEB wireless network not working. Environment: Mac OSX Solution or Answer: Here are the steps to "clear" and re-establish wireless access to the CSUEB wireless network on a Macintosh computer. 1. Click wifi in the upper right corner of the menu bar (upside d ...
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