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XP, Windows 7
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There were 95 articles found in this category:

  1. questionWhat version of Windows is installed
    Problem or Question: What version of Windows am I running and is it 64Bit or 32Bit? Environment: Windows Solution or Answer: 1. Right Click on Computer 2. Click on Properties. 3. To check what verison of Windows is installed, look under Windows edition 4. To check if running 64-Bit or 32-Bit ...
  2. questionMy NetID doesn't work in classrooms.
    Problem or Question My NetID doesn't work in classrooms. Environment Windows Solution or Answer 1) Type "Smart classroom" in the Username field. 2) Click the empty password field but do not type anything. 3) Press Enter.
  3. questionComputer Keeps Shutting Down When I Use Skype or Other Video Programs
    Problem or Question: Every time I use Skype or view a video on the web, my computer gets a blue screen of death. The computer reboots before I can write down the message but I remember seeing something about the video card and motherboard. How can I fix this? Environment: Windows 7 Solution or A ...
  4. questionStop Automatic Restarts after Error Messages
    Problem or Question: I have been getting a lot of “blue screens of death” and before I have time to write down the error message the computer reboots. Is there a way that I can keep the message up longer? Environment: Windows 7 Solution or Answer: Yes. Change the options under Syste ...
  5. questionFinding Autoshut Down Error Messages in the Event Viewer
    Problem or Question: I get this blue screen of death but by the time I get a pen to write down the message, the computer restarts. Is there a way I can find out what this message was? Environment: Windows 7 Solution or Answer: Yes. Look in the Windows Event Viewer log for the details of the blu ...
  6. questionWork at Home Software
    Problem or Question: I would like to obtain a copy of software for home use. I use this software regularly at work and need it to complete my work when at home. Environment: Microsoft Windows Mac OS Solution or Answer: Please visit our newest Kivuto site for available software: https://www20.c ...
  7. questionSurface Pro will not power on
    Problem or Question: My Surface Pro will not turn on Environment: Surface Pro Solution or Answer: 1) Hold down the Power button and the "Volume Up" button for 15 seconds. Note: Nothing will happen and the screen will remain blank. 2) Release, then tap the Power button again. 3) When it boots ...
  8. questionCannot print to networked HP OfficeJet Pro Printers
    Problem or Question: The printer shows 'off line', even though it is not offline. Print jobs are stuck in queue Environment: Windows 7 Solution or Answer: 1. Click Start -> Devices and Printers. 2. Right Click printer in question and select Printer Properties. 3. Select 'Ports' Tab. 4. Se ...
  9. questionCannot print, printer is offline
    Problem or Question: My printer is offline and gives out printer spooler error. Environment: Microsoft Windows Solution or Answer: First you have to clear the log from the printers folder. 1. Go in the C drive 2. Click on windows 3. Click on System32 4. Click on spool 5. Click on Prin ...
  10. questionWindows App Store doesn't launch
    Problem or Question: Tiles had "download arrow" in the bottom right corner and would not launch. Was told to right-click on the app tile and select "Uninstall" and re-install them from the App Store, but the App Store wouldn't launch either. Environment: Windows 8.1 Solution or Answer: Re-regist ...
  11. questionUnknown Device listed in Dell Latitude / Precision
    Problem or Question: After installing Windows 7, "Unknown Device" listed in device manager. Device Details: USB\VID_413C&PID_8149&REV_0100 USB\VID_413C&PID_8149 Environment: Microsoft Windows 7 Solution or Answer: Install driver for Dell Wireless 410BT+UWB Minicard Download an ...
  12. questionRestoring lost or deleted files from a shared drive
    Problem or Question: I accidentally deleted files on my shard drive and need them restored Environment: Microsoft Windows Solution or Answer: 1) Right Click on "My Documents" - OR the shared drive [ie S: Dept Share] Note: Right click on the "Parent" folder if the entire sub-folder was deleted ...
  13. questionWindows Gadgets Discontinued
    Problem or Question: The Weather Gadget on my desktop no longer provides the current temperature and instead has the message "cannot connect to service." I have internet connection. Environment: Windows 7 Solution or Answer: Windows 7 Gadgets have been discontinued because of their vulnerabili ...
  14. questionCannot log into Windows
    Problem or Question: When I try to log on, I get an error message: "The User Profile Service failed the logon. User profile cannot be loaded." Environment: Windows 7 Solution or Answer: Remove the locked Mozilla file. 1. Restart the computer. 2. Press and hold F8 after the Dell splash screen. ...
  15. questionEnd of Support for Windows XP
    Problem or Question: What do I do with my computer running Windows XP Environment: Microsoft Windows XP Solution or Answer: Microsoft ended support for the Windows XP Operating System in early April 2014 which makes computers running that OS a potential security threat to our campus da ...
  16. questionTask Manager Menu
    Problem or Question: When I press ctrl-Alt-Del and start the Task Manager, my Task Manager window does not look the same. Before there were three tabs, now there is only one window. After I end a task, there is no “X” in the top right hand corner to close the window. What happened to ...
  17. questionKeyboard and Mouse not working on Dell Laptop
    Problem or Question: Keyboard and mouse, external nor built-in, are suddenly not working. Booting into Safe Mode [F8] and using "Disable Driver Signature Enforcement" works. But do not want to have to do this every time. Environment: Microsoft Windows 7 Solution or Answer: Drivers may be corrupt ...
  18. questionCannot connect to the internet
    Problem or Question: Cannot connect to the internet. IPCONFIG Gateway lists two IPs. First one is 0.0.0.0 Environment: Windows 7 Solution or Answer: The fix is touninstall the mdnsResponder service. 1) Start => Run => 2) Type CMD 3) Click OK 4) Type the below command at the command promp ...
  19. questionRestore "open with" option
    Problem or Question: The "Open With" option is missing Environment: Windows 7 Solution or Answer: Modify Registry Key Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With] @="{09799AFB-AD67-11d1-ABCD-00C04FC30936}" 1) Download OpenWith.reg rile at ...
  20. questionCannot view documents in Singulairty
    Problem or Question: While viewing or printing a Singularity I receive an Oracle update or JAVA security message. Environment: Windows 7 Solution or Answer: 1. Download and install the latest JAVA version (7.55) at: http://java.com/en/ ***DO NOT INSTALL "McAfee Security Scan Plus" - uncheck t ...
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