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XP, Windows 7
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There were 92 articles found in this category:

  1. questionWindows App Store doesn't launch
    Problem or Question: Tiles had "download arrow" in the bottom right corner and would not launch. Was told to right-click on the app tile and select "Uninstall" and re-install them from the App Store, but the App Store wouldn't launch either. Environment: Windows 8.1 Solution or Answer: Re-regist ...
  2. questionUnknown Device listed in Dell Latitude / Precision
    Problem or Question: After installing Windows 7, "Unknown Device" listed in device manager. Device Details: USB\VID_413C&PID_8149&REV_0100 USB\VID_413C&PID_8149 Environment: Microsoft Windows 7 Solution or Answer: Install driver for Dell Wireless 410BT+UWB Minicard Download an ...
  3. questionRestoring lost or deleted files from a shared drive
    Problem or Question: I accidentally deleted files on my shard drive and need them restored Environment: Microsoft Windows Solution or Answer: 1) Right Click on "My Documents" - OR the shared drive [ie S: Dept Share] Note: Right click on the "Parent" folder if the entire sub-folder was deleted ...
  4. questionWindows Gadgets Discontinued
    Problem or Question: The Weather Gadget on my desktop no longer provides the current temperature and instead has the message "cannot connect to service." I have internet connection. Environment: Windows 7 Solution or Answer: Windows 7 Gadgets have been discontinued because of their vulnerabili ...
  5. questionCannot log into Windows
    Problem or Question: When I try to log on, I get an error message: "The User Profile Service failed the logon. User profile cannot be loaded." Environment: Windows 7 Solution or Answer: Remove the locked Mozilla file. 1. Restart the computer. 2. Press and hold F8 after the Dell splash screen. ...
  6. questionEnd of Support for Windows XP
    Problem or Question: What do I do with my computer running Windows XP Environment: Microsoft Windows XP Solution or Answer: Microsoft ended support for the Windows XP Operating System in early April 2014 which makes computers running that OS a potential security threat to our campus da ...
  7. questionTask Manager Menu
    Problem or Question: When I press ctrl-Alt-Del and start the Task Manager, my Task Manager window does not look the same. Before there were three tabs, now there is only one window. After I end a task, there is no “X” in the top right hand corner to close the window. What happened to ...
  8. questionKeyboard and Mouse not working on Dell Laptop
    Problem or Question: Keyboard and mouse, external nor built-in, are suddenly not working. Booting into Safe Mode [F8] and using "Disable Driver Signature Enforcement" works. But do not want to have to do this every time. Environment: Microsoft Windows 7 Solution or Answer: Drivers may be corrupt ...
  9. questionCannot connect to the internet
    Problem or Question: Cannot connect to the internet. IPCONFIG Gateway lists two IPs. First one is 0.0.0.0 Environment: Windows 7 Solution or Answer: The fix is touninstall the mdnsResponder service. 1) Start => Run => 2) Type CMD 3) Click OK 4) Type the below command at the command promp ...
  10. questionRestore "open with" option
    Problem or Question: The "Open With" option is missing Environment: Windows 7 Solution or Answer: Modify Registry Key Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With] @="{09799AFB-AD67-11d1-ABCD-00C04FC30936}" 1) Download OpenWith.reg rile at ...
  11. questionCannot view documents in Singulairty
    Problem or Question: While viewing or printing a Singularity I receive an Oracle update or JAVA security message. Environment: Windows 7 Solution or Answer: 1. Download and install the latest JAVA version (7.55) at: http://java.com/en/ ***DO NOT INSTALL "McAfee Security Scan Plus" - uncheck t ...
  12. questionMapping to a Network Drive in Windows 7
    Problem or Question: How do I map to my department's network drive? Environment: Windows Solution or Answer: Before starting this process, make sure you know the drive mapping to the drive you want. 1. Go to Computer. 2. Click Map Network Drive. 3. Drive: Choose a letter with which you wan ...
  13. questionHow to restore favorites in IE
    Problem or Question: How do I restore my favorites Environment: Internet Exlorer Solution or Answer: Import Favorites to Internet Explorer 1. In Internet Explorer, Click Favorites 2. In the drop down "box," Click the down-arrow next to Add to Favorites 3. Select Import and Export. 4. Click ...
  14. questionExternal USB Drive not working
    Problem or Question: Computer no longer sees my external hard drive. Environment: Microsoft Windows Solution or Answer: **Need Administrative permissions/rights to complete the below process 1) Start => Control Panel => Device Manager 2) Look for Universal Serial Bus Controllers 3) Fi ...
  15. questionRestarting Computer
    Problem or Question: How often should I restart my computer? Environment: Windows Solution or Answer: We want all machines to be on BigFix so that your computer can be updated every Tuesday night. Once updated, your computer will be automatically re-started. To see if your computer is on BigFix, ...
  16. questionLocation of the "All Users" Desktop in Windows 7 or 8
    Problem or Question: Where is the "All Users" desktop in Windows 7? Environment: Microsoft Windows 7 and 8 Solution or Answer: The Public Desktop (formerly known as the All Users Desktop) in Windows 7 or Window 8 is located under: C:\Users\Public\Desktop\ Cause: In Windows 7 and 8, this folde ...
  17. questionError 1327. Invalid Drive: [drive letter]
    Problem or Question: Trying to install Adobe product but get " Error 1327. Invalid Drive: [drive letter]" Environment: Win 7 Solution or Answer: Temporarily remap the invalid drive. Determine the letter of the invalid drive that is causing the installation failure. Choose Start > All Programs ...
  18. questionCopy and Paste Data into Blackboard
    Problem or Question: When I copy and paste data into Blackboard my data may not display at all or displays improperly. Environment: Blackboard Solution or Answer: Using a text editor such as Notepad (PC) or TextEdit (Mac) will minimize this issue. PC User Step 1. Open Microsoft Windows Not ...
  19. questionCannot install application
    Problem or Question Cannot install application Error: "Invalid Drive: H:\" or "Error 1327 Invalid Drive: H:\" Environment Microsoft Windows Solution or Answer Install using a local Admin account or Change the value of registry keys for "H:" drive references. All keys need to be modified ...
  20. questionWindows Update Cannot Check for Updates
    Problem or Question: Windows updates are not running. When run manually from control panel to check for updates, get the following error message: “Windows Update cannot currently check for updates because the service is not running” But the correct update processes are running. ...
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