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XP, Windows 7
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There were 100 articles found in this category:

  1. questionBSOD stop 0x0000007b (0x80786b58 . . . )
    Problem or Question: After replacing the CMOS batter the computer keeps blue screening with a stop error code: stop 0x0000007b 0x80786b58 Environment: Dell Bios Solution or Answer: Check the SATA settings in the BIOS 1) Restart the computer 2) Press and hold the F2 button for BIOS settings 3) ...
  2. questionFavorites in Internet Explorer are missing
    Problem or Question: When I try to bookmark something in Internet Explorer, nothing happens. I also don't see my bookmarks in my favorites bar. Environment: Microsoft Windows XP/7 Solution or Answer: Open the Registry Editor in XP 1. Click Start ==> Run 2. Type regedit in the Open field 3. ...
  3. questionCritical Error – Start menu and Cortana aren’t working. We’ll try to fix it the next time you sign in.
    Problem or Question: Getting error at login: “Critical Error – Start menu and Cortana aren’t working. We’ll try to fix it the next time you sign in.” Environment: Windows 10 Solution or Answer: Boot into to Safe Mode and log in 1) At the login screen, press and h ...
  4. questionCannot turn on WiFi in Windows 10
    Problem or Question: When trying to turn on wireless [wifi] it automitcally turns itself off, not letting me connect to the CSUEB wireless. Environment: Windows 10 Solution or Answer: Uninstall the Wireless NIC and verify that Airplane Mode is turned off 1) In the Search bar at the bottom, type ...
  5. questionInstall IP Printer on WIndows 8.1
    Problem or Question: Cannot add printer on my Microsoft Surface Environment: Windows 8.1 Solution or Answer: Add printer via IP Note: Some printers display the IP, others select Menu => Print Configuration or something similar. Each printer is different and and online search may be required. ...
  6. questionCannot view documents in Singulairty
    Problem or Question: While viewing or printing a Singularity I receive an Oracle update or JAVA security message. Environment: Windows 7 Solution or Answer: 1. Download and install the latest JAVA version at: http://java.com/en/ ***DO NOT INSTALL "McAfee Security Scan Plus" - uncheck this opt ...
  7. questionAdobe Acrobat Creative Problem
    Problem or Question: Adobe Acrobat CC / XI cloud keeps asking to log in every time the application is launched Environment: Adobe Acrobat CC / XI Solution or Answer: Adobe Acrobat Creative Cloud keeps asking to log in every time the application is launched. 1) Delete "SLCache" folder (entire ...
  8. questionWhat version of Windows is installed
    Problem or Question: What version of Windows am I running and is it 64Bit or 32Bit? Environment: Windows Solution or Answer: 1. Right Click on Computer 2. Click on Properties. 3. To check what verison of Windows is installed, look under Windows edition 4. To check if running 64-Bit or 32-Bit ...
  9. questionMy NetID doesn't work in classrooms.
    Problem or Question My NetID doesn't work in classrooms. Environment Windows Solution or Answer 1) Type "Smart classroom" in the Username field. 2) Click the empty password field but do not type anything. 3) Press Enter.
  10. questionComputer Keeps Shutting Down When I Use Skype or Other Video Programs
    Problem or Question: Every time I use Skype or view a video on the web, my computer gets a blue screen of death. The computer reboots before I can write down the message but I remember seeing something about the video card and motherboard. How can I fix this? Environment: Windows 7 Solution or A ...
  11. questionStop Automatic Restarts after Error Messages
    Problem or Question: I have been getting a lot of “blue screens of death” and before I have time to write down the error message the computer reboots. Is there a way that I can keep the message up longer? Environment: Windows 7 Solution or Answer: Yes. Change the options under Syste ...
  12. questionFinding Autoshut Down Error Messages in the Event Viewer
    Problem or Question: I get this blue screen of death but by the time I get a pen to write down the message, the computer restarts. Is there a way I can find out what this message was? Environment: Windows 7 Solution or Answer: Yes. Look in the Windows Event Viewer log for the details of the blu ...
  13. questionWork at Home Software
    Problem or Question: I would like to obtain a copy of software for home use. I use this software regularly at work and need it to complete my work when at home. Environment: Microsoft Windows Mac OS Solution or Answer: Please visit our newest Kivuto site for available software: https://www20.c ...
  14. questionSurface Pro will not power on
    Problem or Question: My Surface Pro will not turn on Environment: Surface Pro Solution or Answer: 1) Hold down the Power button and the "Volume Up" button for 15 seconds. Note: Nothing will happen and the screen will remain blank. 2) Release, then tap the Power button again. 3) When it boots ...
  15. questionCannot print to networked HP OfficeJet Pro Printers
    Problem or Question: The printer shows 'off line', even though it is not offline. Print jobs are stuck in queue Environment: Windows 7 Solution or Answer: 1. Click Start -> Devices and Printers. 2. Right Click printer in question and select Printer Properties. 3. Select 'Ports' Tab. 4. Se ...
  16. questionCannot print, printer is offline
    Problem or Question: My printer is offline and gives out printer spooler error. Environment: Microsoft Windows Solution or Answer: First you have to clear the log from the printers folder. 1. Go in the C drive 2. Click on windows 3. Click on System32 4. Click on spool 5. Click on Prin ...
  17. questionWindows App Store doesn't launch
    Problem or Question: Tiles had "download arrow" in the bottom right corner and would not launch. Was told to right-click on the app tile and select "Uninstall" and re-install them from the App Store, but the App Store wouldn't launch either. Environment: Windows 8.1 Solution or Answer: Re-regist ...
  18. questionUnknown Device listed in Dell Latitude / Precision
    Problem or Question: After installing Windows 7, "Unknown Device" listed in device manager. Device Details: USB\VID_413C&PID_8149&REV_0100 USB\VID_413C&PID_8149 Environment: Microsoft Windows 7 Solution or Answer: Install driver for Dell Wireless 410BT+UWB Minicard Download an ...
  19. questionRestoring lost or deleted files from a shared drive
    Problem or Question: I accidentally deleted files on my shard drive and need them restored Environment: Microsoft Windows Solution or Answer: 1) Right Click on "My Documents" - OR the shared drive [ie S: Dept Share] Note: Right click on the "Parent" folder if the entire sub-folder was deleted ...
  20. questionWindows Gadgets Discontinued
    Problem or Question: The Weather Gadget on my desktop no longer provides the current temperature and instead has the message "cannot connect to service." I have internet connection. Environment: Windows 7 Solution or Answer: Windows 7 Gadgets have been discontinued because of their vulnerabili ...
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