Category » Windows

There were 80 articles found in this category:

1. Windows Update Cannot Check for Updates
   Problem or Question: Windows updates are not running. When run manually from control panel to check for updates, get the following error message: “Windows Update cannot currently check for updates because the service is not running” But the correct update processes are running. ...
2. What is the McAfee Agent
   Problem or Question: What is the McAfee Agent? Environment: Microsoft Windows Solution or Answer: The McAfee agent is client software is responsible for deploying McAfee VirusScan Enterprise (VSE) software components and keeping them up to date with current AntiVirus definitions. The installed ...
3. Usage bar for drive is displayed in red
   Problem or Question: Why is my department share displayed as red? Environment: Microsoft Windows Solution or Answer: This is a default Windows indicator that a drive has dropped below the 10% free space threshold. For network shares on ADHAYFNP02 it does not stop users from writing/saving to ...
4. How to Set up Screen Saver Password for Windows XP
   Problem or Question: How do I have my Windows XP require a password when the screen saver goes off? Environment: Windows XP Solution or Answer: In order to set up a Screen Saver Password you will need a screen saver. To set up a Screen Saver follow steps below: Step 1: Right-Click your desktop ...
5. How to Tell if Your Computer is on BigFix to Get Automatic Updates
   Problem or Question: How can I tell if my computer is getting the latest updates through BigFix? Environment: Windows Solution or Answer: Step 1. Type CTL-ALT-Delete at the same time. Step 2. Click on the last option: Start Task Manager. Step 3. In Windows Task Manager, move to the Services t ...
6. Enable Screen Saver with Password Protection
   Problem or Question: How can I configure my screen saver so that it requires my password to turns it off? Environment: Windows Solution or Answer: Step 1. Right-click anywhere on the desktop, and click on Personalize (In Windows XP, select Properties). Step 2. At the bottom of the Personalizati ...
7. How to manually activate Windows 8 using a MAK key
   Problem or Question: How do I use the Windows key that was provided after install? Environment: Windows 8 Solution or Answer: To activate manually, use the command promp. 1. Click "Desktop" from the Start Screen 2. Move the cursor to the hot corner [side panel should appear] 3. Click on the " ...
8. iTunes App Store crashes
   Problem or Question: When I try to launch the iTunes App Store, iTunes crashes. Uninstalling and reinstalling iTunes and Quicktime, and running iTunes in Safe Mode did not fix the problem. Environment: Windows 7 Solution or Answer: Download and run the Microsoft Fix It 50793 http://go.microsoft. ...
9. Restoring lost or deleted files from a shared drive
   Problem or Question: I accidentally deleted files on my shard drive and need them restored Environment: Microsoft Windows Solution or Answer: 1) Right Click on "My Documents" - OR the shared drive [ie S: Dept Share] For Windows XP a) select "Properties" b) Click on the "Previous Versions" Ta ...
10. Restart Computer Regularly
    Problem or Question: My computer is running slow and the program menues aren't displaying as they should. Environment: Windows Solution or Answer: Restart your computer to flush out the memory and restore the system to a relatively fresh state. Tip from Microsoft: Restart your PC at least o ...
11. Printing to a Windows XP shared printer from a Windows 7 system
    Problem or Question: I have a new system on Windows 7 and I am having problems configuring a printer being shared from a department machine that is on Windows XP Environment: Microsoft Windows Solution or Answer: Make sure you can see the printer share from the network browsing area in Windows ...
12. Locating Computer PC Model and Serial Number in Windows
    Problem or Question: From within Windows, how can I tell what the model or serial number is for my computer? Environment: Windows Solution or Answer: Locate Model Number 1. In Windows XP open the Run Command and in Windows 7 click the Start button. 2. Type the command: "cmd /k wmic csproduc ...
13. HP printer software fails to install
    Problem or Question: When an HP printer is to be installed, in this case a an HP LaserJet Pro 1606dn, the setup wizard fails to install and/or locate the printer that's plugged in via USB or networked. Environment: Windows 7 Solution or Answer: Check to make sure that the two Windows services b ...
14. Delete thumb.db File
    Problem or Question: While deleting an empty folder, I received the message, "The file 'Thumbs.db' is a system file. If you remove it, Windows or another program may no longer work correctly." Is it safe to remove this file? Environment: Windows Solution or Answer: It is safe to delete this hid ...
15. Cannot install local USB printer
    Problem or Question: HP Color Laserjet 3600n printer fails to install when plugged in. Cannot even manually install the printer. Environment: Windows 7 Solution or Answer: 1.Download Host Based Driver Driver from: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en& ...
16. My NetID doesn't work in classrooms.
    Problem or Question My NetID doesn't work in classrooms. Environment Windows Solution or Answer 1) Type "Smart classroom" in the Username field. 2) Click the empty password field but do not type anything. 3) Press Enter.
17. Printing Problem
    Problem or Question: Attempted to print but all printers on the "devices and printers" list disappeared Environment: Windows 7 Solution or Answer: Restart Computer Start => "arrow" next to Shut Down => Restart Submitted by Ellen Suico ellen.suico@csueastbay.edu
18. DVD/CD Drive is not working
    Problem or Question: The DVD drive is not working Environment: Vista Solution or Answer: First "Uninstall" the CD/DVD Player in Device Manager Start => Control Panel => Device Manager Right Click on CD/DVD Device [Should be the item with a yellow exclamation point] Click "Uninstall" Re ...
19. How to restore favorites in IE8
    Problem or Question: How do I restore my favorites Environment: Internet Exlorer 8 Solution or Answer: Import Favorites to Internet Explorer 8 1. In Internet Explorer, Click Favorites 2. In the drop down "box," Click the down-arrow next to Add to Favorites 3. Select Import and Export. 4. Cli ...
20. How To Manually Clean Out The Temp Folder In Windows XP and Windows 7
    Problem or Question: How do i make more space on my hard drive by deleting un needed files? Environment: Win 7, XP Solution or Answer: Manually cleaning out the Temp folder in Windows XP or 7 is often a necessary maintenance step when the Windows Disk Cleanup utility fails to clean out the Temp ...