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Adobe, Virus Protection, Office, etc.
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There were 52 articles found in this category:

  1. questionUpdate Minitab license
    Problem or Question: I need the new license for Minitab Environment: Minitab Solution or Answer: 1) Download new license file from the network share: \\netapp06\swd\Minitab* *This is an ITS Admin Share Note: The licesne file can be sent to you via email by request. 2) Copy or move the file i ...
  2. questionCannot view documents in Singulairty
    Problem or Question: While viewing or printing a Singularity I receive an Oracle update or JAVA security message. Environment: Windows 7 Solution or Answer: 1. Download and install the latest JAVA version at: http://java.com/en/ ***DO NOT INSTALL "McAfee Security Scan Plus" - uncheck this opt ...
  3. questionSyncing Documents in BayCloud
    Problem or Question: The file I see in BayCloud is not latest version. Solution or Answer: Step 1. Click “Show hidden icons” in the bottom right system tray. Step 2. Locate the Sync Center icon. Step 3. Right-click on the Sync Center icon and select Open Sync Center. Step 4 ...
  4. questionSignature disappeared in Outlook
    Problem or Question: When replying/forwarding, there is no signature attached Environment: Microsoft Outlook Solution or Answer: 1. Open Outlook 2. Click File=> options => Mail => signature => replies/forward 3. Click on the little triangle on the drop down menu 4. Select your si ...
  5. questionWhen opening a file, Excel and Word open a blank document
    Problem or Question When opening a spreadsheet, Excel opens a blank workbook Environment Microsoft Office Solution or Answer 1) In Excel or Word 2) Click the File tab and select Options from the dropdown menu. 3) Click Advanced, then locate the General section. 4) Uncheck the box next to " ...
  6. questionOpen PDF Files in Adobe Acrobat Instead of Adobe Reader
    Problem or Question: How can I have my .pdf files open with Adobe Acrobat Pro instead of Reader? Environment: Acrobat Pro for Windows Solution or Answer: 1. In Adobe Acrobat Pro, click Edit, and open up Preferences. 2. Under Categories, select the General Tab. 3. Click on the Select Default ...
  7. questionWork at Home Software
    Problem or Question: I would like to obtain a copy of software for home use. I use this software regularly at work and need it to complete my work when at home. Environment: Microsoft Windows Mac OS Solution or Answer: Please visit our newest Kivuto site for available software: https://www20.c ...
  8. questionSAS Software License Renewal
    Problem or Question: My SAS software license has expired and I need a new license Environment: SAS Solution or Answer: Run the "Renew SAS Software Utility 1. Copy the new license file to your computer [ie. "SAS93_99SVYJ_70023178_Win_Wrkstn.txt"] 2. Start => All Programs => SAS => Util ...
  9. questionSoftware Purchases for Employee Personal Use
    Problem or Question: How do I buy software for my own use through my University Account? Environment: Kivuto Solution or Answer: Purchasing software for Staff and Faculty personal use is now available online. Currently Adobe and Microsoft Windows are available. For Microsoft Office 365, please ...
  10. questionCannot print PDF files
    Problem or Question: When trying to print a PDF file, nothing happens. Environment: Adobe Reader Solution or Answer: First make sure Acrobat Reader XI is installed. If not, upgrade: https://get.adobe.com/reader/ Then disable protected mode at startup. 1) On the Edit menu, choose Preferences. ...
  11. questionLearning Adobe Programs
    Problem or Question: I saw that my computer came with Acrobat Pro, Photoshop, Illustrator and InDesign. How can I get started learning about these programs? Environment: Adobe Solution or Answer: You can find great tutorials by Adobe at: https://helpx.adobe.com/creative-cloud/learn/tutorials.htm ...
  12. questionChanging file format in Universal Document Converter to Black and White Tiff
    Problem or Question: File is too big for Singularity. How do I make it smaller? Environment: Universal Document Converter Solution or Answer: This is done in “Printer Preferences” for Universal Document Converter 1) Start => Devices and Printers 2) Right Click on Universal Docu ...
  13. questionChange file type to .tiff in UDC
    Problem or Question: Cannot change the output file type to .tiff in Universal Document Converter Environment: Universal Document Converter (efax replacement) Solution or Answer: Need to change this in the Printer Properties 1) Print to Universal Document Converter 2) Click on "Printer Properti ...
  14. questionError 1327. Invalid Drive: [drive letter]
    Problem or Question: Trying to install Adobe product but get " Error 1327. Invalid Drive: [drive letter]" Environment: Win 7 Solution or Answer: Temporarily remap the invalid drive. Determine the letter of the invalid drive that is causing the installation failure. Choose Start > All Programs ...
  15. questionCannot locate specific label template
    Problem or Question: I looked through the list of labels in Microsoft Word, but I cannot find the one I want - how do I get them? Environment: Microsoft Word Solution or Answer: In Word 2007 and 2010, 1. Click the "Mailings Tab" 2. CLick the "Labels" button. 2. Click "Options" near the bottom ...
  16. questionCopy and Paste Data into Blackboard
    Problem or Question: When I copy and paste data into Blackboard my data may not display at all or displays improperly. Environment: Blackboard Solution or Answer: Using a text editor such as Notepad (PC) or TextEdit (Mac) will minimize this issue. PC User Step 1. Open Microsoft Windows Not ...
  17. questionEmail Notifications for calendar appointments not being received
    Problem or Question I don't get reminders for calendar appointments in my email. Environment Microsoft Outlook Solution or Answer To set up reminders in Google Calendar: Sign in to Cal State East Bay email (http://mail.csueastbay.edu). Click Calendar in the upper left corner of the page. In the ...
  18. questionChanging default font color for emails
    Problem or Question: My email font is blue, need it to be black Environment: Outlook 2007 Solution or Answer: 1) Open Outlook 2) Go to Tools => Options 3) Click the "Mail Format" tab 4) Click the "Stationery and Fonts" button in the middle of the displayed box 5) Click the "Personal Stat ...
  19. questionCannot Save in Excel 2007
    Problem or Question When trying to save an Excel 2003 template or spreadsheet, Excel 2007 does not allow user to save it. Error message: The file could not be accessed. Try one of the following: *Make sure the specified folder exists *Make sure the folder that contains the file is not read ...
  20. questionI have weird symbols and dots in my word document
    Problem or Question I have dots and paragraph symbols all over my document and I don't know how to get rid of them. Environment Microsoft Office 2007 Microsoft Office 2010 Solution or Answer Click the Show/Hide formatting marks button located in the Home toolbar. Additional information can ...
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