Computer moves and/or removal
Problem or Question: Where do I go to get computers moved? Environment: Campus Solution or Answer: 1) When in doubt, Service Desk is the first place to go. 2) For computer moves of 5 or more, facilities needs to be involved with the move. ITS will disconnect and reconnect at this point. 3) For ...
- Trainer - Adding an Attendee to a Close Class Session in ITS Training Database
Problem or Question: How do I add a trainee to a class session that is already completed? Environment: Training Solution or Answer: Step 1: Enroll a Trainee Step 2: Locate the Class, if you are unable to locate the class, go back to the main page Click on "View Schedule of Classes" Step 3 ...
- MS Word 2010 Formatting Tools Class Notes
Problem or Question: Where can I get notes for the Word 2010 Formatting Tools Class? Solution or Answer: MS Word 2012 Training and Help Resources can be found at these sites: · http://office.microsoft.com/en-us/word-help/CH010369478.aspx · http://office.microsoft.com/en-us/word- ...
- Trainer - Overview of Basic Functions in ITS Training Database
Problem or Question: What are the functions of the CMS Training Database? Environment: Web Solution or Answer: The video below is on the functions of the CMS Training Database. Submitted by Natally Servino natally.servino@csueastbay.edu
- Trainer - Enroll or Remove a Trainee From Class in ITS Training Database
Problem or Question: How do I Add or Remove a Trainee from a class session? Environment: Training Solution or Answer: Step 1: Click Enroll A Trainee into a class. Step 2: Locate the class you wish to add or remove a Trainee from. You can also locate a class if you look at the bottom, to t ...
- Trainer - Printing a Class Roster in ITS Training Database
Problem or Question: How do I print a class roster from the CMS End User Training? Environment: Training Solution or Answer: Step 1: If you have the class key, click View Roster for a Single Class Step 2:Enter Class key Step 3:Roster will pop up If you do not have the class key, you can ...
- Trainer - Creating a Class in ITS Training Database
Problem or Question: How do I create a Training Class Environment: Training Solution or Answer: To help you with inputting the information into the database, complete the attached form. Step 1: Click Add/Edit Classes Step 2: Enter all necessary information. For further help on this ...
- Trainer - Confirm Attendance and Close a Class Session in ITS Training Database
Problem or Question: How can I enter my class attendance into the training database? Environment: Training Database Solution or Answer: Step 1: From the CMS End User Training Database, click "Enroll a trainee into a class" Step 2: Next to each name indicate their attendance. Step 3: Once y ...
- Trainer - Add a Employee to the ITS Training Database
Problem or Question: How do I add an employee to the Training Database? Environment: Training Database Solution or Answer: Step 1: On the CMS End User Training Page click "Add a Trainee." Step 2: Fill out the Trainee Data Sheet. The Trainee # will automatically be assigned. You do not h ...
- AGENT - Viewing the Customer Ticket History
Problem or Question: How do you see all the tickets a customer has ever opened? Environment: Service Desk Ticketing System Solution or Answer: Note: Only "Agents" can view customer ticket history 1. In the Ticketing System, select a ticket and view in "Editing" mode When the ticket is open, ...
- Agent - Print Service Desk Ticket
Problem or Question: How can I print a copy of a ticket so that I can take it with me on a call? Environment: Service Desk Ticketing System Solution or Answer: Please click this link for a demo on how to print tickets: http://www.csueastbay.edu/its/training/sdts/Agent_Print_Tickets/Agent_Print_T ...
- Agent -Taking a Service Desk Ticket
Problem or Question: How do I take a ticket that is assigned to my team? Environment: Service Desk Ticketing System Solution or Answer: Please click this link for a demo on how to take a ticket: http://www.csueastbay.edu/its/training/sdts/Agent_Take_Ticket/Agent_Take_Ticket.html Step by step ...
- Agent - Changing Service Ticket View
Problem or Question: I saw another field agent view their ticket on just one page instead of having to click on tabs. I want that view. Environment: Service Desk Ticketing System Solution or Answer: Please click this link for a demo on how to change the view of a ticket: http://www.csueastbay.e ...
- Agent - How to Submit a Service Desk Ticket
Problem or Question: I am new to the campus and am an Agent in the ticketing system. How do I get training on entering tickets? Environment: Service Desk Ticketing System Solution or Answer: Please click this link for a demo on how to create a service desk ticket as an agent: http://www.csueast ...
- Signing Up for Training Classes
Problem or Question: How do I sign up for a training class? Environment: Web Solution or Answer: These instructions pertain to some of the training classes offered on campus. You may view some other training opportunites at: http://www20.csueastbay.edu/af/departments/leep/ 1. Go to the Train ...
- New Employee Training
Problem or Question: What kind of training is available to new employees? Solution or Answer: New Employee Orientation Program can be found at: http://www20.csueastbay.edu/af/departments/hr/orientation.html Online Safety Training Orientation for Health and Safety: http://www20.csueastbay. ...
- Online Safety Orientation Required For All CSUEB Employees
Problem or Question: Where can I find the online safety orientation training module? Solution or Answer: In an effort to comply with the Injury and Illness Prevention Program training requirement, all employees are required to complete an online Safety Orientation training module. Failure to com ...
- Sexual Harassment Training
Problem or Question: Where can I find information regarding sexual harassment training? Solution or Answer: Sexual harassment training information can be found on the CSUEB Human resources page at: http://www20.csueastbay.edu/af/departments/hr/sexual-harassment.html Submitted by Russell Hipskin ...
- Can an employer or univeristy ask for your social media password?
Problem or Question: Is it legal for someone to ask for my Facebook password during an interview? Solution or Answer: On September 27, 2012, Governor Brown signed Assembly Bill 1844 and Senate Bill 1349; which, starting January 2013, prohibits universities and employers from demanding your email ...
- Custodial or Maintenance Assistance
Problem or Question: How do I get maintenance help for my office? Environment: Office Space Solution or Answer: Contact Facilities Management at (510) 885-4444 or submit a maintenance request through the TMA iServiceDesk at http://facmgmt.ad.csueastbay.edu:90/ Note: This site cannot be accesse ...
